Training Course Cancellation and Late Arrival Policy Effective June 1, 2023
Participants/ clients scheduled to attend training that cancel or who don't show up, or who may be turned away for being late on the day of the course, will be invoiced the full amount of the seat value. This also applies to groups who have booked multiple seats (over 3).
All cancellations are required to be emailed 48 hours before the training date schedule. This clause also includes on-site consulting.
Please send your emailed notification to firstname.lastname@example.org
If you cancel with adequate notice, we're pleased to offer the next most available date and put you on our waiting list, or meet your request for service on the next soonest date. If you have to cancel altogether and book another time, no problem!! We're glad to help you find another day that fits your schedule.
CWST is not responsible for administrative errors where email is not received to notify of cancellations in the time frame specified.
Participants arriving to equipment courses without named prerequisites (valid working at heights/ fall protection, CSA approved Green patch safety footwear) may be turned away/ rescheduled and invoiced the full amount of the seat value.
CWST makes reasonable effort in its client correspondence and on its website course syllabus to communicate specific needs for its participants to ensure the safety of our learners comes first, and to mitigate any further enrollment/ scheduling challenges for our clients.
We gladly accept substituting a different learner from one previously scheduled on a training day to serve our clients best interests. If you have to cancel altogether and book another time, no problem!! We're glad to help you find another day that fits your schedule.
Inclement Weather Cancellation Policy
Inclement weather class cancellation policy November to April. We understand from time to time that weather gets in the way of our travel to your facility or ours over the late fall and winter.
If you are scheduled to attend training in our classroom and significant snow event has been forecasted, we ask in the interest of your personal safety to please stay at home and off the roads if you aren't comfortable with driving to our classroom. We will reach out to clients to reschedule for another date the night before or contact you be telephone in the early morning hours to cancel and reschedule.
If we are scheduled to arrive at your facility for a training session we will contact you the day before to reschedule on a date that works for you.
When it comes to winter weather in Simcoe County, your personal safety comes first.